Automated background checks that don’t utilize an experienced researcher, or even any human, may have unforeseen limitations, revealed in this unfortunate but commonplace tale.

Last month, True.com filed a lawsuit in federal court in California against a man who the company says is a convicted sex offender who misrepresented himself on his application by denying he was a felon. But it was a client who alerted the company to his background. True.com’s checks don’t include California’s sex-offender registry.

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